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Customer Service, Shipping, Contact Information
We want you to be thrilled with the products, service, and overall experience you receive from Gerard & Dominique Seafoods. If you experience a problem with your order or are not satisfied with our products, please contact our Customer Service Team and we will resolve things promptly. Everything we do is backed by our Chef’s Promise unconditional guarantee.
Please send an email to G&D Customer Service
or give us a call at:
1-800-858-0449
Monday - Friday 7:00 a.m.-5:30 p.m. PST
Saturday 9:00 a.m. - 5:00 p.m. PST
Sunday 10:00 a.m. - 5:00 p.m. PST
How to order online
It's simple, just click the "Add to Cart" button on the items you want to purchase. When you have finished shopping click on the "Checkout" button and follow the step-by-step checkout instructions. After you enter your billing and shipping information and submit your order, a confirmation will automatically be sent to you via email.
Shipping charges
At Gerard & Dominique, we offer Flat Rate Shipping on our web site …order as much as you’d like to any single address in the continental U.S. and pay just $15.99 for shipping. We ship our seafood to you on ice, in a reusable Styrofoam cooler, using Express Delivery Service, and the one flat rate price covers it all.
Orders Ship On: Mondays, Tuesdays & Wednesdays
For Delivery On: Wednesdays, Thursdays & Fridays
Expedited Shipping: We are also able to offer an overnight delivery option for an additional $24.00. Overnight Saturday delivery is available for $35.00 per order. All express orders must be placed before 10:00 a.m. (PST) for Overnight and Overnight Saturday Delivery.
Shipping to Alaska or Hawaii: Please note all products are an additional $24.00 to Alaska or Hawaii, via Overnight Service
Our preferred delivery service is UPS, though we will use FedEx in areas where their service is better suited for on time delivery.
All standard shipments go via Air Express service. Once shipped, standard Air Express deliveries take 2 complete business days to arrive (not counting the day the order is picked up), depending on distance from Washington State. If you have upgraded the shipping method to Air Express or Overnight service, your order will be shipped accordingly.
Having Trouble Ordering Online?
It's not you, it's your browser!
To avoid shopping problems, Internet Explorer 6.0 cookie security settings must be set to enable cookies.
To enable cookies:
1- Go to Tools | Internet Options
2- Click the Privacy tab
3- Click on Advanced
4- Be sure "Override automatic cookie handling" is checked
5- Under First-party Cookies, click accept
6- Under Third-party Cookies, click accept
7- Be sure "Always allow session cookies" is checked
8- Click Ok to save your changes.
If your cookie settings in IE 6.0 are not set properly,
common symptoms of shopping trouble are:
Can't "add to cart".
Can't place an order.
Looking for something else?
Our web site offers our most popular items, in the most popular sizes for mail order customers, but we do offer other items for sale. If there is something you are looking for you do not see on the web site, please email us, or give our Customer Service Team a call at 800 858-0449 .
Contact Us
If you have any questions about our products, service or web site please call our Customer Service Team at 800 858-0449; our hours are Monday-Friday 7:00AM-5:30PM, Saturdays 9:00AM-5:00PM or Sundays 10:00AM-5:00PM, all Pacific Standard Time.
You can also email us: Send an email to customer service.
We can also be reached directly at our plant:
Gerard & Dominique Seafoods
19726 144th Ave NE
Woodinville, WA 98072
Phone: 425 488-4766
Fax: 425 488-9229
Finally, here are the email addresses for some of our team:
Dominique Place: President - Email Dominique
Chouchou Place: Vice President - Email ChouChou
Trisha Bowen: Manager, Customer Service Team - Email Trisha
Karen Woodard: Vice President Sales, SeaBear Co. - Email Karen
Mike Mondello: President/CEO SeaBear Co. - Email Mike
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